Terms & Privacy

Last updated: 21 October 2026

RotoPilot is online software for running gravure and flexible-packaging plants. These terms and this policy apply to the RotoPilot website (rotopilot.com) and the RotoPilot application (app.rotopilot.com). "We" means RotoPilot; "you" means the company that subscribes and the people it gives logins to.

Terms of service

1. Your account

We create your company account and its first Company Admin login. The Company Admin creates logins for your staff and decides what each role can see. You are responsible for everything done with your company's logins, so keep passwords private and remove staff who leave.

2. Free trial

New companies get a 15-day free trial on every plan. At the end of the trial, choose a plan to keep using RotoPilot. If you don't, we may suspend your account; we keep your data for 30 days after that so you can subscribe or ask for an export.

3. Plans, prices and payment

• Prices are shown on our website and in the app, monthly or yearly, plus 18% GST.
• You pay in advance for each period by UPI or bank transfer and enter the payment reference (UTR) in the app. Your plan starts or renews once we confirm the payment, and you receive a GST invoice.
• Each plan has limits on users, machines and jobs per month, and includes the modules listed for it. Add-on modules are charged separately.
• We may change prices for future periods. We will tell you at least 30 days before a change affects your renewal.

4. Cancelling and refunds

You can stop at any time by not renewing. Your plan stays active until the end of the period you paid for. Payments already made are not refunded, except where the law requires it or we agree in writing.

5. Your data belongs to you

Everything your company enters (customers, jobs, quotations, stock, accounts, employees and files) belongs to you. We use it only to run the service for you. If you leave, ask us within 30 days and we will give you an export of your data in Excel format; after that we delete it.

6. Fair use

Don't use RotoPilot for anything unlawful, don't try to access other companies' data or break the security of the service, and don't resell access without our agreement. We may suspend an account that does, after warning you where possible.

7. Availability and support

We work to keep RotoPilot available all the time, but there may be short breaks for maintenance or problems with our hosting providers. We support you by WhatsApp and email on working days.

8. Responsibility

RotoPilot helps you run your plant, but your company remains responsible for its own business decisions, prices, tax filings and statutory records. Check GST returns, payroll and statutory deductions before filing them. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

9. Changes and law

We may update these terms; the date at the top shows the latest version, and we will tell you about important changes. These terms are governed by the laws of India.

Privacy policy

What we collect

• From the website: what you type into the demo form (name, company, phone, email, city, number of machines, plan and message).
• In the app: the data your company enters, the names, emails and roles of its users, and basic technical records such as sign-in times and the device used. Features you choose to use may also store photos (artwork, visitor photos at the gate, attendance photos) and locations (phone punching and field visits).
• Payments: the payment reference and any screenshot you upload. We never ask for or store card or bank passwords.

How we use it

To run the service, provide support, send you invoices and service messages, and reply to demo requests. We do not sell your data or use it for advertising.

Where it is stored

The app's data is stored with Supabase on servers in Tokyo, Japan, and the app and website are hosted by Cloudflare. Both providers keep the data encrypted while it is sent and stored. Each company's data is kept separate from every other company's.

Who can see it

Inside your company, each person sees only what their role allows, as set by your Company Admin. Our team accesses your data only when needed to run or support the service. We share it with no one else, except our hosting providers in order to run the service, or when the law requires it.

How long we keep it

While your subscription is active, and for 30 days after it ends, so you can return or ask for an export. Invoices and payment records are kept for as long as Indian tax law requires.

Your rights

You can ask us to show, correct, export or delete your personal data. Employees of a customer company should first ask their own company, which controls their records in RotoPilot.

Contact

For questions about these terms or your data, WhatsApp us on +91 88808 70856.